We sincerely hope that you love everything your order from TSM! However, due to the personalization of our items, we cannot accept returns or exchanges on monogrammed, personalized, or special order items. In the event that the error was on our part, we really hope they don't but we are human, please let us know within 48 hours after receiving your order. We will work with you to correct the item. Non-personalized items, may be returned within 15 days of receipt for a full refund minus the cost of shipping. Please contact us to begin the return of a non-personalized product.
Personalized/custom items may take up to 3 weeks to ship. Items are shipped using USPS and can sometimes take up to 7 business days to arrive. At this time, any rush orders will need to be discussed prior to ordering as rush fees do apply. Expedited shipping is not currently available. Any returns made to The Southern Monogram will be at the cost of the customer.